Privacy Policy

HealGrove, a company committed to providing top-quality health and wellness services, respects your privacy and is dedicated to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website or mobile applications.

Scope and Application

This Policy applies to all users and visitors of our website and mobile applications globally. It covers all transactions, activities, and data collected through our services.

Data Collection

We collect both personal and demographic information to operate our services effectively. Personal information includes details like your name, contact number, email address, and other identifiers. Demographic information includes your browsing history, IP address, and device information.

A. Data Provided by Users:

• Mobile Applications Sign-Up: When you register with us, we collect personal data such as your name, contact details, and payment information.
• Background Check And Identity Verification: We use OTP verification and other methods to ensure the accuracy of your information.
• User Content: Information submitted while interacting with customer support, including feedback and suggestions.

B. Data Collected During Use Of Services:

• Website/Landing Page: We collect IP addresses and cookies to improve user experience and website performance.
• Location Data: Precise location data is collected if you enable GPS on your device to assist with services such as delivery.
• Transaction Data: Details about transactions and service usage are collected for processing and service improvement.
• Usage Data: Information about how you interact with our services, including app crashes and feature usage.
• Updates: Email addresses may be collected to send you updates or promotional information.
• Third Parties: Information may be collected from third parties for verification or other service-related purposes.

How We Use Your Personal Data

Your personal data is used to improve our services, ensure user satisfaction, maintain and develop new features, and facilitate payment processes.

How HealGrove Shares Your Personal Data

We may share your data with users connected to you for service provision, third parties for payment processing, or when required by law. We do not sell or rent your personal data.

Storage and Security

We use reasonable measures to protect your data from misuse or unauthorized access. Your account is password-protected, and data is stored securely. However, no online transmission is completely secure, and you share data at your own risk.

Correction and Updates to Your Personal Information

You may request changes to your personal information by contacting our customer support team.

Email Subscriptions or Opting Out

You can opt out of receiving promotional emails by unsubscribing. To stop receiving emails, send us a detailed request.

Billing

Financial transactions are handled through various payment methods. Personal information may be shared with payment service providers for processing.

Deletion of Account

If your account is deactivated, your data will remain in our database. You may request deletion or regain access through customer support.

Changes to Our Privacy Policy

We may update this Policy at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

Children's Privacy

Our services are intended for users 18 years and older. We do not collect information from individuals under 18.

Aggregated Information

We may collect anonymized and aggregated data to improve our services. This data is handled by selected staff members.

Privacy Complaints

We take privacy complaints seriously and strive to address them. For any concerns, please contact us at the details provided below.

Cookies Policy

We use cookies and third-party services to enhance user experience. You can manage cookies through your browser settings.

Contact HealGrove's Customer Support

For privacy concerns, email us at support@healgrove.org.

For technical queries, email us at support@healgrove.org.

For general feedback, email us at support@healgrove.org.