Support

Getting Help

If you encounter any problems or have questions about using HealGrove, you can follow these steps to get support:

• Consult the FAQs: Check our Frequently Asked Questions (FAQ) section for answers to common queries. It might have the solution you need.
• Reach Out to Us: If you cannot find the answer in the FAQ, feel free to contact us using the contact form on our website. Provide as much detail as possible so we can assist you efficiently.
• Submit a Support Ticket: For more complex issues, you can submit a support ticket through our support form. We will review your request and get back to you as soon as possible.

Technical Support

Our technical support team is available to help with any technical issues you may encounter on our platform. This includes problems with logging in, accessing features, or any technical difficulties you face.

Please provide the following information when contacting technical support:

• Description of the Issue: A detailed explanation of the problem you are experiencing.
• Steps to Reproduce: Any steps that led to the issue, if applicable.
• Screenshots: Any relevant screenshots that may help us understand the issue better.

Customer Service

For inquiries related to account management, billing (if applicable in the future), or general customer service issues, please reach out to our customer service team. We are here to assist you with any concerns or requests you may have.

Our customer service team can help with:

• Account Assistance: Help with account setup, profile updates, or issues accessing your account.
• General Inquiries: Answers to general questions about our services and platform.
• Feedback: We welcome your feedback to help us improve our services.